Privacy Notice
At Kilde Concept, your privacy is important. We are committed to protecting your privacy at all times, in all situations.
OUR USE OF LOG FILES
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.
SITE SECURITY
All Kilde Concept employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our web security is regularly reviewed.
COMMUNICATIONS
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will/may receive communication from us:
• if you contact us for a particular reason
• to process and monitor your orders
LEGAL DISCLAIMER
Kilde Concept will release pertinent personal and account information when we believe it is necessary to comply with the law; enforce or apply our Terms and Conditions, or protect the rights of Kilde Concept, the web site users and/or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
SUPPLEMENTATION
We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered correctly and efficiently.
OUR USE OF COOKIES
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is NOT cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
FEEDBACK
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here.Conditions of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kilde Concept's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Kilde Concept' or 'us' or 'we' refers to the owner of the website whose registered office is Kløvervej 10, 7490 Aulum, Denmark. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
SHIPPING AND RETURNS
Standard Delivery Service
We dispatch orders daily within Denmark and all over the world. There may be a slight delay in dispatch during busy times but on the whole you should expect to receive your order within a few days.
We dispatch using the Danish service Posten and all orders are shipped using 1st class postage. Orders under 50 Danish Kroner incur a delivery charge of 40 Danish Kroner. Orders above 500 Danish Kroner are shipped free of charge. We do not operate with a minimum order quantity.
Worldwide Delivery
Deliveries to Europe and the rest of the world are sent using Posten, Denmark. We offer a standard Air Mail service. The customer is responsible for any taxes/duties that may be charged in the destination country.
Delivery Address
Please be sure that you provide the correct delivery address.
Distance Selling Regulations
The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the Internet, together with telephone and mail order.
Under the Regulations, consumers have the right to:
• details in writing about the supplier and the terms of the transaction,
• written confirmation of their orders,
• further information, including a notice of cancellation rights, the complaints procedure, after-sales services and guarantees,
• delivery within 30 days unless otherwise agreed
Consumers have a cooling-off period of seven working days in which to cancel the contract, starting from when the goods are received, without having to give a reason.
We want you to be entirely happy with your order. So if you are in any way unhappy with your goods, simply return for a no quibble refund.
